Here is the exchange :
Family Member: 'I am calling to tell you she died back in January.'
Citibank : 'The account was never closed and the late fees and charges still apply.'
Family Member : 'Maybe, you should turn it over to collections.'
Citibank : 'Since it is two months past due, it already has been.'
Family Member : So, what will they do when they find out she is dead?'
Citibank : 'Either report her account to frauds division or report her to the credit bureau, maybe both!'
Family Member : 'Do you think God will be mad at her?'
Citibank: 'Excuse me?'
Family Member : 'Did you just get what I was telling you -
the part about her being dead?'
Citibank : 'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:
Family Member : 'I'm calling to tell you, she died back in January with a $0 balance.'
Citibank : 'The account was never closed and late fees and charges still apply.'
Family Member : 'You mean you want to collect from her estate?'
Citibank : (Stammer) 'Are you her lawyer?'
Family Member : 'No, I'm her great nephew.' (Lawyer info was given)
Citibank: 'Could you fax us a certificate of death?'
Family Member : 'Sure.' (Fax number was given )
After they get the fax :
Citibank : 'Our system just isn't setup for death.
I don't know what more I can do to help.'
Family Member : 'Well, if you figure it out, great!
If not, you could just keep billing her. She won't care.'
Citibank: 'Well, the late fees and charges do still apply.'
(What is wrong with these people?!?)
Family Member : 'Would you like her new billing address?'
Citibank : 'That might help...'
Family Member : ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'
Citibank : 'Sir, that's a cemetery !'
Family Member : 'And what do you do with dead people on your planet???